Frequently Asked Questions (FAQ):

Choosing a flooring store is essential when you are considering installing new flooring or renovating your existing floors. Here are some reasons why selecting a reputable flooring store is important:

1. Wide Selection: Flooring stores typically offer a wide range of flooring options, including various materials, styles, colors, and designs. Having a diverse selection allows you to explore different possibilities and find the perfect flooring to match your preferences and needs.
2. Expert Advice: Flooring store staff are knowledgeable about different flooring types and can provide expert advice and guidance. They can help you understand the pros and cons of each flooring material, recommend suitable options based on your requirements, and answer any questions you may have.
3. Quality Products: Reputable flooring stores typically carry high-quality flooring products from trusted manufacturers. Choosing a reliable store ensures that you have access to durable and long-lasting flooring options that will withstand daily wear and tear.
4. Installation Services: Many flooring stores offer professional installation services or can recommend trusted contractors. Professional installation is crucial to ensure that your flooring is properly installed, guaranteeing its longevity and appearance. Flooring store professionals can coordinate the installation process, ensuring a smooth and efficient experience.
5. Warranty and Support: When you purchase flooring from a reputable store, you often receive warranties on the products and installation. This means that if any issues arise with your flooring, you can rely on the store's support to address the problem and potentially provide repairs or replacements.
6. Competitive Pricing: Flooring stores often have competitive pricing due to their established relationships with manufacturers. They may also offer promotions, discounts, or package deals, helping you find quality flooring within your budget.
7. Convenient Shopping Experience: Flooring stores provide a one-stop shopping experience for all your flooring needs. You can browse through various flooring options, compare samples, receive expert advice, and arrange for installation services—all in one place. This convenience saves you time and effort, ensuring a smooth and hassle-free flooring shopping experience.

Remember, it's important to research and choose a reputable flooring store with positive customer reviews, a track record of quality service, and a commitment to customer satisfaction.

While it's understandable to consider buying the cheapest flooring available, there are several factors to consider before making a decision. Here are some reasons why you may want to think twice about purchasing the cheapest flooring option:

1. Quality: Cheaper flooring options often compromise on quality. They may be more prone to wear and tear, less durable, and have a shorter lifespan. Low-quality flooring can lead to frequent repairs or replacement, costing you more in the long run.
2. Appearance: Cheaper flooring materials may not offer the same aesthetic appeal as higher-quality options. If you're looking for a specific style, color, or pattern, the cheapest options may not provide the desired visual effect.
3. Installation: Cheaper flooring might require more effort and expertise to install properly. If the installation process is complex or if the flooring doesn't come with clear instructions, you may need to hire a professional, which can add to the overall cost.
4. Maintenance: Inexpensive flooring may require more frequent maintenance and cleaning. It may be less resistant to stains, scratches, or moisture, making it harder to maintain a clean and attractive appearance.
5. Health and Safety: Some cheap flooring materials may contain harmful chemicals like formaldehyde, which can release toxic fumes into the air. Ensure that the flooring you choose meets relevant safety standards and doesn't pose any health risks.
6. Warranty and Customer Support: Cheaper flooring options often have limited or no warranty coverage. If an issue arises, it may be challenging to receive support or replacement from the manufacturer or retailer.
7. Long-Term Value: Investing in higher-quality flooring may provide better long-term value for your money. It can enhance the overall value of your property and potentially attract future buyers if you decide to sell.

While price is a crucial factor when making a purchase, it's essential to consider the overall quality, durability, appearance, and long-term value of the flooring before making a decision. It's often wise to strike a balance between affordability and quality to ensure you're satisfied with your investment in the long run.

Of course! We’d be happy to do a virtual flooring consultation with you.

If you have a problem with your floor, the first step is to identify the source of the issue. Here are some common problems with floors and how to address them:

1. Scratches or dents: Minor scratches and dents can be repaired with a floor repair kit. For deeper scratches or dents, you may need to replace the affected planks.
2. Stains: Stains on hardwood or laminate floors can be removed with a mixture of warm water and mild soap. For stubborn stains, you may need to use a specialized floor cleaner or hire a professional.
3. Warping or buckling: Warping or buckling can occur due to moisture or water damage. You may need to replace the affected planks or address the source of the moisture issue.
4. Squeaking: Squeaking or creaking floors can be caused by loose boards, improper installation, or a lack of subflooring. A professional can identify the source of the issue and make the necessary repairs.
5. Fading or discoloration: Fading or discoloration can occur due to sunlight exposure or chemical damage. You may need to replace the affected planks or consider refinishing your floors.

If you're unsure of how to address the problem with your floor, it's always a good idea to consult with a professional flooring company. They can assess the issue and recommend the best course of action to repair or replace your floor.

Of course! We’d be happy to do a virtual flooring consultation with you.

A lot of what we showcase in our showroom is locally stocked on Oahu. At last count, we have about 180 choices of hard-surface alone! The choices open up even more if you can wait a few weeks for us to special order a floor warehoused on the West Coast (ETA of 2-3 weeks) or even on the East Coast (ETA of 3-4 weeks).

The timing for finalizing your flooring choice depends on the stage of your project and various factors. Here are a few scenarios to consider:

1. New Construction or Major Renovation: If you're undertaking a new construction project or a major renovation where flooring installation is involved, it's generally recommended to start thinking about your flooring choice early in the planning process. This allows you to consider the flooring as an integral part of the overall design scheme, ensuring that it complements other elements such as wall colors, cabinetry, and furniture. Finalizing your flooring choice early also enables you to account for lead times, ordering, and scheduling installation. As a general rule of thumb, the earlier the better to guarantee stock and lock in pricing, but no later than when you start to see drywall going up!
2. Flooring Replacement: If you're replacing existing flooring in your home or a specific area, it's advisable to finalize your flooring choice before beginning the removal of the old flooring. This way, you can seamlessly transition from the removal to the installation without unnecessary delays. Finalizing your choice early also allows you to address any potential subflooring issues or prepare the area properly for the new flooring.
3. Design and Decor Considerations: If your flooring choice is primarily driven by design and decor preferences rather than a construction project, the timing for finalizing your decision may vary. It's generally beneficial to have an overall vision of your interior design concept before making a flooring choice. However, you may choose to finalize your flooring selection closer to the completion of other design elements, such as furniture and wall treatments, to ensure they harmonize with the chosen flooring.

In summary, it's advisable to finalize your flooring choice at a stage that allows for proper planning, ordering, and coordination with other aspects of your project. However, the specific timing may vary depending on the nature of your project, personal preferences, and the recommendations of your contractor or interior designer.

As tempting as it may sound, mailing or ordering flooring online can have certain drawbacks and may not always be the best choice for several reasons:

1. Quality and Color Accuracy: When purchasing flooring online, it can be challenging to accurately assess the quality and appearance of the materials. The colors shown on websites may not precisely match the actual product due to variations in computer screens and photography. As a result, the flooring you receive may not meet your expectations or match your existing decor.
2. Texture and Feel: Certain types of flooring, such as carpet or hardwood, have distinct textures and tactile qualities. It's difficult to fully gauge these aspects through online shopping alone. By not being able to touch or feel the flooring beforehand, you may end up with a product that feels different from what you anticipated.
3. Installation Challenges: Proper installation is crucial for flooring to look and perform as expected. Ordering flooring online often means that you'll be responsible for installing it yourself or hiring a local contractor. This can be problematic if you lack the necessary skills or tools, leading to a subpar installation that affects the overall appearance and longevity of the flooring.
4. Returns and Exchanges: Returning or exchanging flooring materials can be a hassle, especially if they were ordered online. Shipping heavy and bulky items like flooring can be expensive and cumbersome. Additionally, some retailers have strict return policies or charge restocking fees, which can make the process more complicated and costly.
5. Lack of Support and Guidance: When purchasing flooring in person, you typically have access to knowledgeable salespeople who can provide guidance, answer questions, and offer recommendations based on your specific needs. Online shopping may not offer the same level of support, leaving you with limited assistance if you have concerns or require expert advice. Buying product from mainland retailers may leave you stranded by having to deal with their regional manufacturer’s representatives if a problem arises instead of having local support.
6. Damages during Shipping: Flooring materials can be fragile, and there's a risk of damage during shipping, especially if the packaging is insufficient or mishandled. Receiving damaged flooring can be frustrating, as it delays your project and may require you to go through the process of returning or exchanging the products.

While online shopping can be convenient and provide access to a wide range of options, it's important to weigh the potential disadvantages when it comes to purchasing flooring. It's often recommended to visit physical stores or showrooms to see and feel the materials firsthand and seek professional assistance to ensure you make the best choice for your specific needs.

Experiencing a flood in your home can be a stressful and overwhelming situation. Here are some steps you can take if your home floods:

1. Ensure your safety: If the flood is severe, it may not be safe to enter your home. Wait until you receive clearance from local authorities before entering your home.
2. Turn off the power: If possible, turn off the electricity and gas supply to your home to prevent any potential electrical or fire hazards.
3. Contact your insurance company: Contact your insurance company as soon as possible to report the flood damage and begin the claim process.
4. Document the damage: Take pictures or videos of the damage to your home and belongings. This can help with insurance claims and provide proof of the extent of the damage.
5. Remove water: Use a wet/dry vacuum or pump to remove as much water as possible from your home. Open windows and doors to increase ventilation and help dry out your home.
6. Remove wet materials: Remove any wet carpets, furniture, and other materials from your home to prevent mold growth. Even though you may have a “waterproof” floor, it will likely need to be removed since any water that gets under the floor will get trapped. Take photos of any damaged items for insurance purposes.
7. Hire professionals: Consider hiring a professional restoration company to help with the cleanup and restoration process. They have the necessary tools and expertise to safely remove water, dry out your home, and repair any damage.
8. Refloor: May times insurance companies will only cover the cost of new flooring up to the next logical break in the room (i.e. the closest doorway or hallway).

Remember that flooding can cause significant damage to your home and belongings. It's important to take swift action to mitigate the damage and protect your family's safety.

We do not provide installation services but do our best to link our customers up with an installer we feel will be a good fit for the project’s size and scope. We don’t subcontract installation which usually turns out cheaper for the Customer since we don’t mark up the labor or carry any overhead.

We’ll do our best to find additional flooring for you, but if your floor is more than a few years old, there’s a chance that it’s been discontinued.

Matching a floor is difficult and sometimes it’s better to contrast or compliment rather than try to find a close match so it looks intentional.

YES! Local fees are based on location and we can ship to your door on neighbor islands too!